Shoe & Sneaker Store in West Hartford | JD Sports at Westfarms Mall

Run, don't walk — these trending styles are going fast!

Westfarms Mall

Store Info

1500 New Britain Ave Space E-113 West Hartford, CT 06110

(860) 560-8726 | Get Directions

Store Hours

Thursday 10:00am - 8:00pm

Friday-Saturday 10:00am - 9:00pm

Sunday 11:00am - 6:00pm

Monday-Wednesday 10:00am - 8:00pm

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Returns Policy

In-Store Returns

In most cases, whether your purchase was made at a JD Sports store or online at jdsports.com or the JD Sports mobile app, merchandise may be returned with an original sales receipt or email containing the applicable order confirmation (collectively, “Sales Receipt”) when the items are:

unworn, in original condition;
returned with price tags still attached (if the returned item is apparel or accessories);
returned in their original box (if the returned item is footwear); and
returned within 45 days of the original purchase.

We reserve the right to determine whether merchandise without a Sales Receipt may be returned. If we determine that a return is warranted despite the lack of a Sales Receipt, the item(s) can only be exchanged or a store credit issued in the amount of the lowest price at which the item(s) was offered for sale in the 45-day period prior to the return. No refunds will be provided in these circumstances.

Third-Party Seller Item

We've partnered with select third-party sellers to offer you a larger selection of premium gear.

Mail-In Returns Only

Free mail-in returns within 45 days of delivery. Not eligible for in-store returns.

Shipping & Delivery

Free Standard Shipping on orders $75+. Ships directly from seller in separate packaging.

Coupons

Excluded from all coupon codes.

STATUS Rewards

Earn points and redeem cash rewards like usual. Not eligible for upgraded shipping rewards.

Customer Care

JD Sports handles any issues with third-party items.

Questions about third-party items? View FAQs

Featured Brands

Featured Services

Buy Online, Pickup In-Store

Skip the lines when you buy online and pick up in-store. When adding an item to your cart online, click the ‘Store Pickup' option and be sure your local JD Sports is selected. Once your item is ready to be picked up in-store, bring your confirmation email, a photo ID and the form of payment you used to complete the order.

Shop In-Store Pickup

Learn More About JD

JD is the premiere leader in the world of sports fashion, unlocking access to global inspiration and emerging trends. Our vision is to “Connect globally, inspire locally, empower individually”

Learn More

Become a STATUS Member

Get rewarded for shopping like a VIP when you sign up for the STATUS loyalty program. Earn STATUS Points every time you shop at JD Sports and Finish Line. The more points you earn, the more rewards you get to choose from in the STATUS Rewards Shop. You'll get access to member-only events, sneaker reservations, giveaways and more.

Join STATUS

Frequently Asked Questions

Are JD Sports and Finish Line the same thing?

Yes, Finish Line and JD Sports are part of the same family of brands. JD Sports acquired Finish Line in 2018, and since then many Finish Line stores have been rebranded as JD Sports locations.

Here's what it means for you:

You'll still find the same authentic sneakers, apparel, and accessories you expect
Your STATUS rewards and account work seamlessly at both JD Sports and Finish Line
You can shop at either finishline.com or jdsports.com, with the same trusted experience
Customer service, return policies, and exclusive launches continue across both banners

Does JD Sports offer curbside pickup or in-store pickup?

Yes, JD Sports offers free in-store pickup on many items. When shopping online, just choose 'Pick Up In Store' at checkout to see if your item is available at a location near you. You'll get an email when your order is ready, usually within a few hours.

At this time, curbside pickup isn't available at most JD Sports stores. Orders need to be picked up inside at the designated pickup counter.

What payment methods are accepted at JD Sports stores?

JD Sports stores accept a variety of payment options for your convenience. These include: Major credit and debit cards (Visa, Mastercard, American Express, Discover)

JD Sports gift cards and e-gift cards
Apple Pay, Google Pay, and other contactless payments
Cash (accepted in-store only)
Payment options may vary by location, so it's always a good idea to check with your local store before visiting.

Can I reserve shoes online for pickup at JD Sports?

You can purchase shoes online and select Free In-Store Pickup if the style and size are available at a nearby store. Once your order is placed, the store will set aside your shoes and send you an email confirmation when they're ready.

A few things to know:

Reservations aren't available without payment - you'll need to complete checkout online to hold the item.
Availability varies by store and product. If pickup isn't listed at checkout, that style isn't eligible.
Orders are usually held for a limited time, so be sure to pick them up promptly.

For the latest launches and high-demand sneakers, reservations may not be offered and purchases are first-come, first-served.

Can I return Finish Line orders at JD Sports?

When do sneaker drops launch at JD Sports?

When does JD Sports have sales?

Are there any discounts on new sneaker releases?

Typically, launch and limited‑edition styles are excluded from promo codes and sitewide sales. If a release becomes eligible later, you'll see it noted on the product page and any applicable promo will apply at checkout.

Ways to catch savings when they do apply:

Sign up for email and text alerts for early notice of offers
Join JD STATUS for member‑only promos and drops
Check the Sneaker Release Calendar and the app for updates
Look out for seasonal sales where some recent styles may be included

Promotions vary and exclusions apply. Always review the product page and offer terms before checkout.

Is JD Sports open on holidays?

What Our Customers Say

Reviews

Derek L

23 days ago

Update *****Yenalise was super helpful and told me they have new management. The store seems way better with employees that are willing to help. Met the store manager and he seemed cool too Was in there for 15 mins. 5 employees (3 were talking) and 2 were standing there. Nobody ever acknowledged me. This store stays slacking in customer service!

Tramane 15

1 month ago

Placed a pick up order and shortly after came in to pick it up. Even with the extra traffic from back to school shopping this didn’t take long and everything went exactly how it was supposed to. Each of the staff were taking care of things accordingly as far as I can tell.

T B

2 months ago

The entire store was beyond helpful and kind. Kyon immediately found me the shoes I was searching for and helped me sign up for the app so I could get a welcome discount. After today’s visit, I already have a redeemable reward I can use towards my next purchase, which is fantastic.

Robert Rivera

3 months ago

Damn these reviews are crazy, That's pretty embarrassing 🤣🤣

Lily Trimani

1 year ago

The manager working here was incredibly helpful. I believe her name is Titi. She was so patient and sweet helping me fix my JD Sports account to receive my $10 rewards.

Mario moco

1 year ago

Place is alright like every sneaker store in the mall .

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New JD Sports Store Openings

JD Sports is opening new stores every month. Whether you shop in-store or online, the experience is seamless—use any JD Sports gift card across all JD locations and online. Plus, returning merchandise is easy. If you bought an item on JDSports.com, you can return it at any JD Sports store.

We are hiring. Join our team.

We don't just provide jobs, we provide careers—places to grow.
Ready to take the next step? Check out our open positions and find exactly what you're looking for.

Browse all openings and apply today.

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Bringing the latest sneakers, sportswear and accessories from the biggest brands, the JD Sports app makes coppin’ the hottest looks even easier! Get a look at the latest releases and with new styles droppin’ daily, we’ll give you a heads up about the heat you need. Download the JD Sports app today.

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Shoe & Sneaker Store in West Hartford | JD Sports at Westfarms Mall

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