Jacky was very sweet! She was polite and friendly. She was very welcoming, attentive, and had a positive attitude. Definitely had a great experience!

Shawn was a great help, he was very patient and respectful I really enjoyed his help. He gave me great suggestions and his costumer service was a 10/10! Would definitely come back

(Translated by Google) A large store with a huge variety of products, especially athletic shoes. The service leaves much to be desired, as the employees are unenthusiastic and don't seem to know much about the products. I'd even say they answer without knowing what they're talking about. I found good prices here, so ultimately, when buying sneakers, that's the most important factor. (Original) Amplio local con una variedad enorme de productos, especialmente calzados deportivos. La atención deja mucho que desear, ya que sus empleados atienden sin ganas y no tienen mucho conocimiento sobre los productos. Me animo a decir que responden sin saber. Aquí encontré buenos precios, por lo que en definitiva para la compra de zapatillas, esto es lo más importante.

Shawn showed me great assistance at jds sport shout out Shawn

Shawn was great, he helped me out finding a nice shoe. He knows what he is talking about and great and what he does.

I went in looking for a pair of shoes and was immediately greeted by Shawn who let me know if he had an questions. I knew I already did and he was happy to get me to where I needed to be. He was very cool and told me he would give me space to check things out and to let him know if I had any questions about what I was looking at. I did and he followed up really quickly, efficiently, and in a friendly manner. He was attentive to my needs and provided world-class/exemplary service. Kevin took over and was also polite and friendly with his support. Another winner. Mariam was the last part of the service experience and she guided me through the account setup process and to get me settled with a discount I was entitled to. She walked me through the setup of the app and where to go to scan the barcode. etc. As a customer service trainer I was very much impressed, first off, by the fact that these people who are younger really showed world-class customer service strategies: friendly, engaging, and patient. These are three people you should nurture and teach more about the business side of things to add to their service acumen because they'd be real trendsetters and good service role models for others that come on board.. I actually found myself in that store by mistake as I was walking. I saw the shoes in the window and thought I was at Foot Locker until I got in and saw JD. 😂 I was going to head out but I realized what a great service experience I was already having and decided to stay. Truly I'm impressed. I don't expect much when I go out into the retail arena anymore and these people really made me enjoy my experience.

Amazing

Low stock, too loud okay service

Good choices of shoes, discount too and sevice is great

Great customer Service

Great

anthony took great care of me; you should definitely ask for him/her. he is a very polite and attentive person who does their job exceptionally well. I'm so glad he works there.

My nephew is a soccer nut. The employee who held the door for us on our way in noticed my nephew's Lamine Yamal jersey and said, "You want to go upstairs!" My nephew immediately headed up and was in Heaven at the variety of soccer jerseys they offer! The cashier who checked us out was friendly and helpful as well! Overall, a great experience that totally made my nephew's day!

This shop stands out for its organized layout and refined selection. The team provides insightful recommendations based on preferences rather than pushing high-priced options. A very professional retail experience.

I took my daughter into state street JD‘s, in Chicago and there are so many options for shoes and clothing. We had never been in the store like that, where so many brands are representative even had to escalate that up there for more streetwear haven’t seen anything like that in the country if you’re in Chicago it’s a must stop by if you’re a sneaker ahead or want to grab some exclusive JD kicks and appeal.

Even though I didn’t get anything shout out to Christ who provided great customer service!

Yooooooo I'm shopping JD Sports on State Street whenever Pearl is working. Super helpful and friendly. @JD Sports hire more people with personality and customer service savvy like Pearl!

Grand Rising ! I would like to say thank you to a special young lady name Pearl Banks who works as a service rep of JD sports downtown on state street . Miss Banks was successful at achieving Standards of personal and professional excellence. Communication, Teamwork, Professionalism, Conflict Management and Time management. I received the item I was looking for at a cheaper price than what the competitor had priced it at . I'm glad to have come to JD sports , from now on, furthermore; you will be my choice of store when shopping for expensive sneakers , my loyalty has changed from foot locker to JD sports . Miss Banks personality should be the choice for management , the point of contact was stellar . Although customers are spending money , remember you have the choice to either shop there or leave , nasty comments or superficial comments about behavior is unnecessary . I'm a Black man and I was treated with respect and decency and also called sir . Be mindful of the energy you put out when shopping those who work in customer service are HUMANS just like me and YOU .

Shout out to Jordan he made our experience one of a kind I took my son here to do some shopping for his birthday Jordan was very accommodating professional and kind. We are definitely going to be returning customers because of him. The twin sisters also were a big help they are very pleasant as well!

Sean and team went above and beyond to help me out - 10/10 appreciate the excellent service!

Im not gon lie I was skeptical to go to this store & even pick up my online order because of the bad reviews, I HATE A PLACE WITH BAD CUSTOMER SERVICE, but from the moment I walked in EVERYONE was helpful. I even decided to buy a shirt to match the Jordan's I ordered online and all 3 workers I came in contact with was very helpful & friendly. Maybe they have new staff IDK but do not go off the reviews go experience the store for yourself

Great choice of sneakers, great price but staff is seriously unmotivated and impolite.

I went in today to purchase shoes & the customer service was great. Yaya helped me & even laced my shoes.

Nice products, bad attention. Just one guy was helpful and assisted very promptly.

Excellent customer service