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Frequently Asked Questions
Are JD Sports and Finish Line the same thing?
Yes, Finish Line and JD Sports are part of the same family of brands. JD Sports acquired Finish Line in 2018, and since then many Finish Line stores have been rebranded as JD Sports locations.
Here's what it means for you:
- You'll still find the same authentic sneakers, apparel, and accessories you expect
- Your STATUS rewards and account work seamlessly at both JD Sports and Finish Line
- You can shop at either finishline.com or jdsports.com, with the same trusted experience
- Customer service, return policies, and exclusive launches continue across both banners
Does JD Sports offer curbside pickup or in-store pickup?
Yes, JD Sports offers free in-store pickup on many items. When shopping online, just choose 'Pick Up In Store' at checkout to see if your item is available at a location near you. You'll get an email when your order is ready, usually within a few hours.
At this time, curbside pickup isn't available at most JD Sports stores. Orders need to be picked up inside at the designated pickup counter.
What payment methods are accepted at JD Sports stores?
JD Sports stores accept a variety of payment options for your convenience. These include: Major credit and debit cards (Visa, Mastercard, American Express, Discover)
- JD Sports gift cards and e-gift cards
- Apple Pay, Google Pay, and other contactless payments
- Cash (accepted in-store only)
- Payment options may vary by location, so it's always a good idea to check with your local store before visiting.
Can I reserve shoes online for pickup at JD Sports?
You can purchase shoes online and select Free In-Store Pickup if the style and size are available at a nearby store. Once your order is placed, the store will set aside your shoes and send you an email confirmation when they're ready.
A few things to know:
- Reservations aren't available without payment - you'll need to complete checkout online to hold the item.
- Availability varies by store and product. If pickup isn't listed at checkout, that style isn't eligible.
- Orders are usually held for a limited time, so be sure to pick them up promptly.
For the latest launches and high-demand sneakers, reservations may not be offered and purchases are first-come, first-served.
Can I return Finish Line orders at JD Sports?
Yes, Finish Line purchases can usually be returned at JD Sports locations.
When do sneaker drops launch at JD Sports?
Sneaker launch dates vary by brand and release. JD Sports announces upcoming drops on the release calendar, and select launches are available in-store on release day.
When does JD Sports have sales?
JD Sports runs sales throughout the year, especially around major shopping moments like back to school,
Black Friday, Cyber Monday, and holiday weekends. We also add new markdowns to our Sale section regularly, so it's worth checking often.
Are there any discounts on new sneaker releases?
Typically, launch and limited‑edition styles are excluded from promo codes and sitewide sales. If a release becomes eligible later, you'll see it noted on the product page and any applicable promo will apply at checkout.
Ways to catch savings when they do apply:
- Sign up for email and text alerts for early notice of offers
- Join JD STATUS for member‑only promos and drops
- Check the Sneaker Release Calendar and the app for updates
- Look out for seasonal sales where some recent styles may be included
Promotions vary and exclusions apply. Always review the product page and offer terms before checkout.
Is JD Sports open on holidays?
Most JD Sports stores are open on major holidays, though hours may vary by location. Common holiday shopping days like Thanksgiving, Christmas Eve, New Year's Eve, and July 4th often have adjusted hours.
- Use the Store Locator on jdsports.com to check exact hours for your local store
- Holiday hours will also be posted on the store's Google Business profile
Does JD Sports release special holiday sneaker drops?
Yes. Many brands schedule exclusive launches and themed colorways around the holidays. JD Sports features these drops on our Release Calendar and in the JD app. Availability may be limited, so we recommend:
- Checking the Release Calendar frequently
- Turning on app notifications for launch alerts
- Shopping early, as holiday releases sell out quickly
Does JD Sports participate in Black Friday or Cyber Monday?
Absolutely. JD Sports offers some of the biggest savings of the year during Black Friday and Cyber Monday. Expect markdowns on sneakers, apparel, and accessories both online and in-store.
- Deals are featured in the Sale section of our site and app
- Members of JD STATUS may receive early access to select promotions
- Quantities are limited, so shopping early gives you the best chance at securing deals
